Management lessons from the USS Benfold
Ask yourself these three questions every time you become frustrated in your business. Then apply your answers for positive change in your company.
Ask yourself these three questions every time you become frustrated in your business. Then apply your answers for positive change in your company.
Most commercial prospects want just a PRICE from you. Here’s how to sell your contract cleaning services. How??? Use this Commercial Carpet Analysis.
Listening to your clients/ employees/ fellow cleaners (and especially your WIFE) may be your very best “Success Strategy”. Bill Yeadon shares a great “listening resource” and some important reminders.
Win over adjusters by consistently “bringing peace to their valley”. How to do this? With good 24-7 communication helped with high tech!
Chuck’s wrap-up on being a better business owner. By mastering the executive skill-set you will give yourself a big advantage in leading your company to success.
Sure, nobody cleans better than you do. Wonderful! We salute your hard work! And yet, are you still struggling after all these years? In this series Chuck Violand shares a few possible reasons why…
So you finally muster up the courage to visit a great prospect for your regular commercial carpet maintenance. Even better, the owner agrees to see you! So NOW what do you do???
This Water Damage Interview Form will help you (and more importantly your employees) give structure to your initial “emergency response”
The average cleaner and his client are more different than they are alike. Bill analyzes the emotions of the typical customer and what it means for you.
Getting customer feedback is vital for any business. Steve shares how you can get “maximum mileage” out of the time-honored Customer Comment Cards …
Extending “uncommon courtesy” to people doesn’t have to be complicated or flashy. But it sure can make someone “feel like a king!”
Make eye contact and say hello. Sounds simple. However, many of us struggle with even the most basic people skills. Here is a simple rule to make it happen for you and your workforce.
Eric Blessitt with All Kleen Services, LLC in Hopkinsville, KY made big changes after attending SFS. The result? More and bigger jobs with MUCH higher profits. Learn how Eric did it …
High pressure “bait and switch” tactics are not only unethical they are also bad business for the long term. So how can you increase your profits with “budget” customers? Try this “option” …
IF you are going to hire employees you must “do it right”. Steve shares one great tip on where to find them …