Forward Scheduling fills your schedule a year in advance!
Forward Scheduling increases your customer’s cleaning frequency AND boosts your bottom line? We offer 4 tips to increase your repeat customers.
Forward Scheduling increases your customer’s cleaning frequency AND boosts your bottom line? We offer 4 tips to increase your repeat customers.
One of Steve’s favorite ways to add value and make more money on each job.
These five tips are timeless in effectiveness and global in their application. Be sure to implement these ideas in 2016.
Manage your customer’s experience to be successful in restoration, residential, janitorial services, commercial, or concrete and tile & grout cleaning.
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
Your customer’s biggest challenge? Choosing a cleaning or restoration contractor when they can’t “try on” your work BEFORE you perform it in their home or business.
After you finish the job your customer now has “possession” of your completed service. BUT they also still “have your money”! How does a cleaner get paid … ?
Let’s check out some of the resources that this site (and our SFS seminar) can offer you to keep the cash coming in!
Someone always “owns the problem”! And if you didn’t create the problem you for sure don’t want the blame…
I often made MORE net profit on the smaller job! Here’s how …
The “Let me check with…” response is usually an “evasion tactic” to avoid the more accurate (but extremely adversarial) customer reply, “You are waaaaaay more expensive than the other guys!” What should you do?
Face to face selling is almost always the best. Chuck and Steve provide insights to a disaster restoration company on how to start off right.
Keep negative thoughts at bay when you don’t get the job. Here are some realistic options.
How can you dump the F.O.R. bugaboo? Learn from my mother! Mom always told me… “It costs nothing to ask!”
It has become a tradition! Steve’s end-of-the-year TOP TEN list! (And thank you for every time you clicked on one of my QuickTIPS in 2014!)