The “Let me check with…” response is usually an “evasion tactic” to avoid the more accurate (but extremely adversarial) customer reply, “You are waaaaaay more expensive than the other guys!” What should you do?
Face to face selling is almost always the best. Chuck and Steve provide insights to a disaster restoration company on how to start off right.
Keep negative thoughts at bay when you don’t get the job. Here are some realistic options.
It has become a tradition! Steve’s end-of-the-year TOP TEN list! (And thank you for every time you clicked on one of my QuickTIPS in 2014!)
Steve gives advice to a New York cleaner on the content and design of a killer sales brochure.
Offer a no-questions-asked guarantee in residential! (And honor it CHEERFULLY!)
Increase your client’s cleaning frequency with “Forward Scheduling” and your profits will soar!
An experienced restorer has fallen on hard times. Steve offers short and long term solutions to a difficult situation.
This is a great question and I don’t mean to dodge it but my answer really depends on the profit margins you are working with on “additional services”. Here’s my analysis …
Steve reviews just why you should EXPECT rejection in selling route sales and how to make the sale anyways.
Everyone else is running their “Top Ten Best” lists for 2013. So why not your faithful QuickTIPS scribe?
An SFS graduate now realizes that going into business with his Dad wasn’t the best option. How can this cleaner now fix things in his company and at the same time not destroy his family relationship?
Most clients postpone their cleaning because it is (at best) a “tolerated irritation”. This makes customer reminders all the more important. Here’s how to do it …
Use this weekly cleaning company finances report to get a snapshot of where you are and what is coming down the road.
Steve does the old “good news/bad news” routine with an Australian carpet cleaner. But even Steve’s “tough love” is positive for this family run business…