Show care and concern for the well-being of your customer’s family and home by following this simple Procedure.
Good morning, Steve,
Even though I own my own carpet cleaning business I have also been building my own house and contracting it out myself. The people I am coming across are astounding! These “professional” businesses and contractors have absolutely no customer service.
Hey Steve,
Do you recommend advertising in the “services section” of the classified in a town’s main local paper? If so, what sort of response can I expect? What can I put in 3 lines that would draw attention to my company?
What can carpet cleaners learn from the “King of the Internet Bloggers”? Seth Godin, who I believe to be the ultimate guru of the web, has just coralled more than 70 great authors to write an article for his new E-book What Matters Now. 2009 is done and we need to focus on how to go out and kick butt in 2010. That is what this book is all about and the best part is it is free to download and share with others.
“I solve problems. That is what I do.” How often have you thought that this mantra essentially sums up your business life as a carpet cleaner? And yet Chuck Violand shows that this constant “desperation problem solving” may actually hinder instead of help your cleaning business …
Get the inside scoop on how your employees see your company and more importantly … their BOSS. (Which of course means YOU!) How to find out this vital (but possibly uncomfortable) information? Read on …
Chuck Violand points out that the most brilliant business advice can destroy your company IF implemented at the wrong time or in an impulsive manner. Read how to avoid the very dangerous “E-Drift” syndrome …
What can you learn from the man many consider to be the greatest coach? It may not be blocking and tackling but is just as important in your game plan.
Can you show genuine concern for the customer’s belongings and protect yourself at the same time? This procedure shows how.
It is simple- to get respect you have to give it first. Harried business owners especially need to be wary of breaking this rule. Consider carefully Chuck’s thoughts on enhancing your “respect earning potential”…
This will probably be the shortest blog post ever on our SFS website, but it is too good not to share with everyone.
Give pet problem spots priority by visually letting the customer know you are giving them the due attention.
Picking the best people for your office staff many times means picking people that are smarter and more capable than you. This is a painful hiring process but always has good results. SFS instructor Chuck Violand explains why …
With so many fancy advanced marketing schemes it is easy to get sidetracked away from some tried and true basics. Take a look at this simple and economical marketing campaign that targets your local market and it is FREE!
