Steve,
Just a short question. I’ve always felt like I should be able to charge a premium rate for night or weekend work. However, when I bring this idea up to other carpet cleaners they act like I’ve hit on their mother! What did you do and if you did charge more, how much over your regular rates was it and did you get any resistance?
Perplexed in Toledo
Large scale institutional work can provide a great “base” for your business. Or it can destroy it! Steve gives some great “look before you leap” counsel that any company can use …
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Complacency, routine and arrogance have destroyed companies much bigger and (at one time) more successful than your cleaning or restoration operation. So how can you survive and even prosper in today’s extremely challenging business environment? Steve shares the concept of “S/A” …
You like most cleaning and restoration business owners are probably terrified to raise your prices! But don’t let another day go by. Here’s how to do it.
How long has it been since YOU (even slightly) raised your prices? Two years, five years, ten years… NEVER?
Over the last 20+ years I’ve told 1,000’s of Strategies for Success (SFS) students that, “All things being equal it is better to have MORE money than NO money!” Are we all in agreement?
Loyal employees stay with you long-term based mostly on emotional factors.
Would you like to easily make an extra $75.00 to $150.00 per customer AND leave the home owner delighted? Steve shares a vision he received while watching Big Billy Yeadon “spinning away” …
“Small” decisions can determine your fate as a owner operator in the cleaning/restoration industry.
You need to tactfully reveal the real reason they are delaying so you can then ‘NEGOTIATE’.
This QuickTIP gives you the vision and the courage to at least investigate gingerly ‘dipping your toe’ into small residential water damage losses!
Residential carpet cleaning is the toughest money in our industry! And yet it is the typical starting point for most into the Cleaning and Restoration industry. (Including me!)
Can you find your profitable “Sweet Spot” in the cleaning and restoration industry without hiring full-time workers?