Get more by giving more…
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
Listen carefully: The vast majority of your “Why are you so expensive…?” customers don’t really care about price!
Communication systems help avoid costly misunderstandings and promote a professional, trusting relationship.
By “pre-communicating” both you and your client 1) avoid ugly surprises and 2) develop a mutually respectful professional relationship.
There’s an epidemic of Beta Talk in business today and I think it’s hurting rather than helping.
The “Let me check with…” response is usually an “evasion tactic” to avoid the more accurate (but extremely adversarial) customer reply, “You are waaaaaay more expensive than the other guys!” What should you do?
Showing respect for someone doesn’t have to be grand and flashy. There are countless, every-day ways in which it can be demonstrated.
As a business owner or manager you can easily overlook the influence your actions have on the behavior of your people.
Improve your face to face time with clients. Make your great service even better by providing information that the customer can appreciate and use.
The boss doesn’t have to flaunt her authority by threatening people and the business owner certainly shouldn’t try to bully someone into higher performance.
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…
It infuriates customers to see your workers (or sub-contractors) “dilly-dallying” on their smart phones instead of getting the job done.
The “second fiddle” title conjures up images of being second rate, living in the shadow of the one in first place, or riding someone else’s coattails. Is that fair… ?