Business Bullies – Part 4
The boss doesn’t have to flaunt her authority by threatening people and the business owner certainly shouldn’t try to bully someone into higher performance.
communication
Business Bullies – Part 3
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
Business Bullies – Part 2
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Never argue “cleaning methods” with a client!
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…
Quit using your cell phone to check what time it is!
It infuriates customers to see your workers (or sub-contractors) “dilly-dallying” on their smart phones instead of getting the job done.
Should “second fiddles” be ashamed of their position? – Part 1
The “second fiddle” title conjures up images of being second rate, living in the shadow of the one in first place, or riding someone else’s coattails. Is that fair… ?
So are you being hurt by “Business Barnacles”?
Barnacle behavior can easily infect business owners just as it can with employees. Chuck shares an example from his personal experience.
Texting for “permission to call”
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.
Let your customer CHOOSE their reminder frequency and medium
Most clients postpone their cleaning because it is (at best) a “tolerated irritation”. This makes customer reminders all the more important. Here’s how to do it …
“Immediate” website response pays off big!
You can’t go wrong by giving your customer control and then doing what they want! Steve reviews options for making this happen …
Is a “texted” authorization legal?
Here is one “much better than nothing” solution to those late night water losses where no one is available to sign a contract or written authorization. Read on to save a lot of money on future losses…
Can answering your phone be a negative thing?
So should you ALWAYS answer your phone 24-7? Steve says it all depends on the services you offer. So learn how to “sort” your incoming calls…
What message do you “telegraph” to your employees?
The next time you think you can put one over on your people with fast talk and elaborate excuses, think again.
The “I say … they do” myth (Part 2)
Regardless if you are speaking to senior managers, secretaries, technicians, or sales reps, they all need these 3 common elements when we ask them to do something new.
The “I say .. they do” myth (Part 1)
Chuck addresses a few of the underlying causes of the “bottleneck” between what we ask for AND what actually gets done in our companies.