Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
communication
How to ‘prep’ your customers for extra-charge items.
Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
What’s on YOUR phone?
Listen carefully to your voice mail message through your prospective customer’s ears.
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Tweak your weekly staff meeting
What do your employee’s take away from your staff meetings? Give them some homework.
Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Why (and how) you should support your ‘front line technicians’
The tech takes the brunt of responsibility in winning Cheerleaders. How can your office staff better support your technicians?
Encourage teamwork with ‘a day on the truck’
Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …
Tuning up your ‘Front Door Routine’
So you’ve arrived on time, introduced yourself and you’re even wearing your photo I.D. badge. Now what?
Never give up on a phone prospect!
Instead of meekly giving up when your prospect says, “Let me check with my husband/ wife/ boss” etc. you reply…
How to make your clients feel ‘special’!
Use these techniques to share your cell phone number, make people feel special and get them to call you.
Using “Show and Sell” to get new commercial accounts!
“Reach out” to commercial property managers by discovering and then fixing their problem areas- for FREE! Steve shares four proactive “show and tell” secrets that will win you long term contracts…
Don’t “take the money and run”!
So (hopefully) your phone is ringing of the hook, your days are crammed full and you are making BIG money. GREAT! And yet…
Carpet Cleaning Pre-Inspections That Sell!
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!