An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Help your technicians start off on the right foot with these simple introduction pointers.
Complacency, routine and arrogance have destroyed companies much bigger and (at one time) more successful than your cleaning or restoration operation. So how can you survive and even prosper in today’s extremely challenging business environment? Steve shares the concept of “S/A” …
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
Listen carefully to your voice mail message through your prospective customer’s ears.
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
What do your employee’s take away from your staff meetings? Give them some homework.
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
The tech takes the brunt of responsibility in winning Cheerleaders. How can your office staff better support your technicians?
Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …
So you’ve arrived on time, introduced yourself and you’re even wearing your photo I.D. badge. Now what?
Instead of meekly giving up when your prospect says, “Let me check with my husband/ wife/ boss” etc. you reply…
Use these techniques to share your cell phone number, make people feel special and get them to call you.
