Keep BOTH options open by asking your caller “Qualifying Phone Questions”
Tag Archives | sales
Commercial cleaning can be a great way to diversify and maintain an income year round if you know how to sell it.
Writing commercial cleaning program proposals is not an easy task. But with Steve’s suggestions you can be sure to include the right information.
When the prospect doesn’t like the price they use a “smoke screen” objection. Hurdle these objections in commercial or restoration with these key phrases.
Get the most money on each job by quoting your highest priced package first. Seem like a bad idea? Consider Steve Toburen’s reasons and what to do next.
Small companies can enjoy large monthly cash injections thanks to a successful residential maintenance program. Boost your cash flow with “Stay Beautiful”.
Forward Scheduling increases your customer’s cleaning frequency AND boosts your bottom line? We offer 4 tips to increase your repeat customers.
One of Steve’s favorite ways to add value and make more money on each job.
These five tips are timeless in effectiveness and global in their application. Be sure to implement these ideas in 2016.
Manage your customer’s experience to be successful in restoration, residential, janitorial services, commercial, or concrete and tile & grout cleaning.
Show appreciation to your commercial clients by making them look good to their employees AND give yourself a “burst of business” in your slow residential months of January, February and March.
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
How can you “cuddle up” to a difficult, almost hostile prospective client? Respond to their objection with “Verbal Judo”!
Your customer’s biggest challenge? Choosing a cleaning or restoration contractor when they can’t “try on” your work BEFORE you perform it in their home or business.
After you finish the job your customer now has “possession” of your completed service. BUT they also still “have your money”! How does a cleaner get paid … ?