Close more sales with “flexible payment” options
To gain a long term client sometimes you need to work with their budget and cash flow in the short term. Steve shares some options…
sales
How can I get my carpet cleaning techs to upsell?
An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Maintenance plans for steady income
Steve gets a surprise (and a lesson) in his Credit Card statement.
Always Ask a ‘Courtesy Question’
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
How to sell more protector from your cell phone!
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?
What’s on YOUR phone?
Listen carefully to your voice mail message through your prospective customer’s ears.
The WHY and HOW of fixing a complaint QUICKLY and CHEERFULLY!
Fixing complaints is more about good communication than it is about your technical cleaning skills. To turn a bad situation into a positive Moment of Truth you need to do more than just remove the spot. Here’s how to fix the REAL issue …
How to ‘flip’ an angry customer
Dealing with upset customers can take a lot of time and patience. Is it worth it? Absolutely. Follow these three steps to diffuse and convert a tense situation.
Closing the sale after they say, “Let me check with…”
You need to tactfully reveal the real reason they are delaying so you can then ‘NEGOTIATE’.
Tap into the ‘real estate agent referral’ market!
Real estate sales are booming. And homeowners turn to their real estate agents to recommendations on showcasing their home. Steve shares how to get agent’s attention ( and referrals) for free!
Book winter work now to stay busy all year round
Don’t do just one thing- use Massive Action by doing many different strategies all at the same time to stay busy all year round!
Your two word sales objection busting reply!
How can you “cuddle up” to a difficult, almost hostile prospective client? Respond to their sales objection with “Verbal Judo”!
Don’t give up after they go with ‘someone else’!
All salespeople need to know how to deal with rejection. It is part of the process… Steve shares his favorite tips to overcome rejection.
Closing the sale with Steve’s 3-step ‘AFO’ sequence
Steve offers his favorite 3 step “closing the sale” technique. Try it for a few weeks … what do you have to lose? Give it a try!
My TOP FIVE ‘Let’s git ‘er done!’ QuickTIPS!
Thank you for reading and maybe even (could it be?) actually implementing these weekly QuickTIPS!