Capture your employee’s creative ideas
Wise entrepreneurs eagerly embrace advice and counsel- especially from their employees. So make it easy for your front-line technicians to share their insights.
office
The Three A’s – Part 2: Accessibility
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…
“Making it easier” by using pocketed folders
Give your customers personalized attention with these simple pocketed folders. This easy tweak will save time and aggravation for everyone.
When does your over-the-phone sale start?
Instill in your office people that “The sale starts as soon as the phone rings.” Follow this five-step procedure to increase your phone-sales conversions.
“Becoming more efficient and productive”- Spring Stuart-Walker
“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”
How should a carpet cleaning company answer the phone?
A Baltimore carpet cleaner has a new toy! A very sophisticated phone system with all the bells and whistles. But Steve reminds him that the basics still count …
Bringing order out of chaos for carpet cleaners
Most carpet cleaners are chronically disorganized. Steve has “been there-done that” and freely admits that his paperwork is still a mess. But even so he shares five steps on how to organize your office and just maybe your life …
How to liberate yourself from your email Inbox!
Your email inbox: A harsh taskmaster and yet you can’t live without it! Steve shares some ideas on finding “e-mail balance”.
Carpet Cleaner “Pinching Pennies 101”: Office software
Five solid free software tools to make your cleaning business more productive. Did we mention they are all FREE?
Social Media for over 35 (and counting) carpet cleaners!
Does even the word “Social Media” intimidate you? Is everything just too confusing? Do you still manage to play your 8-track tapes in your cleaning service truck? Is that what’s bothering you Binky? Well, help is on the way from our “friends” at Microsoft …
Do we need to personally call back every single carpet cleaning job?
An experienced Omaha area carpet cleaner is in danger of letting his quest for “time efficiency” threaten the all important personal relationship with his cleaning customers he has worked so hard to develop. Steve searches for the productive middle ground …
Can I build a “Honda/Accura” carpet cleaning business model?
A premium Georgia carpet cleaner looks to expand into the budget cleaning market with a “parallel operation” operated with his existing staff and building. Steve isn’t real positive but would like other cleaner’s thoughts. Read and chime in …
A phone not answered is money lost!
Does panic strike your cleaning company when the phone rings? Or even worse, have you lost your “sense of urgency” on the phone? Read how one multi-truck SFS graduate deals with the phone …
Hiring outside your “Comfort Zone”- Part 2
Picking the best people for your office staff many times means picking people that are smarter and more capable than you. This is a painful hiring process but always has good results. SFS instructor Chuck Violand explains why …
“So how long is it going to take?”
Steve waxes nostalgic when asked about his “success time-line” and then shares a few bone-headed mistakes he made over the years so you can avoid them!