WARNING! Nothing “Recedes Like Success”
One of our greatest threats is past success. Chuck shares two common “success pitfalls” for cleaners.
Compulsively measuring your success with customer comment cards
Most cleaners invite reviews; but not everyone examines them like they should. Steve revisits the “customer comment card” with a few modern tweaks.
Do you have a personal “Disaster Plan”?
Steve is typing one-handed and is thankful he is still not “on the truck”. How about you? Can you clean carpet with one hand? If not, read on …
“SFS opened my eyes”- Marcus Taylor of Modernistic
One of Michigan’s most respected cleaning companies sends its managers to SFS. Why? Read what Marcus has to say …
Giving “options” means $$$ for YOU!
High pressure “bait and switch” tactics are not only unethical they are also bad business for the long term. So how can you increase your profits with “budget” customers? Try this “option” …
I can’t travel but I REALLY need SFS! HELP ME!
An Atlanta carpet cleaner just doesn’t have the budget to attend SFS. Or does he? Steve shares some great low-cost and no-cost options …
How to get plumber water damage referrals- FREE! (Part II)
Water damage expert Ivan Turner shares how he got out of of paying a King’s Ransom to plumbers. Now they happily share their referrals for free! Find out how Ivan achieved this state of Business Bliss …
Tom Barr uses SFS concepts to “clean up” in restoration.
Ex-paratrooper Tom Barr took the scariest “jump” of his life several years ago when he opened Platinum Restoration. Now Platinum is thriving and Tom credits much of his success to attending SFS twice!
Love cleaning customers … and their dogs!
Customers love two groups more than anything else in the world … their kids AND their PETS! Steve shares two great tips on how to make Cheerleaders out of pet owners from the get-go …
Treat the 3 symptoms of an ADHDM manager!
Learn the destructive tendencies of the typical Attention Deficit Hyperactive Disorder manager. If you see yourself here help is on the way!
The right hoses= better extraction/ faster work
Speed your work up and then SLOW DOWN to create a Customer Cheerleader! Little ideas like this will create a “cash flow machine” out of your carpet cleaning business.
Bringing order out of chaos for carpet cleaners
Most carpet cleaners are chronically disorganized. Steve has “been there-done that” and freely admits that his paperwork is still a mess. But even so he shares five steps on how to organize your office and just maybe your life …
When you help the client you help yourself!
Move yourself out of the “just another carpet cleaner” trap by taking the initiative to help the client. Everyone will benefit.
Are you STILL “just cleaning carpets”?
Big Billy Yeadon reminisces about the “good ole days” for cleaners but then reminds you that your business should be about more than “clean carpets”. If you doubt Bill then take a look at Shaw Industries …
Solutions for an ADHD owner or manager!
So are you easily distracted/impulsive/scatter-brained and/or hyper-active? Then you may be an ADHD manager and YES- Chuck Violand explains that there is hope for you!