Scared by the “big bid”?
Large scale institutional work can provide a great “base” for your business. Or it can destroy it! Steve gives some great “look before you leap” counsel that any company can use …
production
Help out a local kid while you save time, money AND irritation!
A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.
How to avoid getting hung out to dry on commercial carpet cleaning without a key …
Have you been stuck waiting and waiting and waiting and waiting for your contact to show up and lock up after you finish a commercial carpet cleaning account? Nothing is more irritating and frustrating. If it has happened to you then you will “feel his pain” as a Salt Lake city carpet cleaner shares the typical “key boondoggle” …
How can I “step away” from my business?
This SFS graduate from Florida needs to get away from the day to day grind of his business. Is selling the company the only answer?
Should I change over and pay commission?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
Can you be ‘too busy’?
Steve gives 4 solid reasons to leave some flexibility in your schedule and 2 simple ways to make it happen.
How to achieve ‘Balanced Efficiency’ on a residential job
How to increase efficiency on the job while still delivering ‘Value Added Service’!
Keep your techs busy by ‘reaching out’ to customers!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
How to protect your truck mount from freezing
Stop worrying this winter. Steve shares a great tip to keep your van warm and avoid down time and costly repairs.
Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
STOP making business decisions ’emotionally’!
Build your company based on the emotions of your customer but… NEVER make business decisions emotionally!
Tuning up your ‘Front Door Routine’
So you’ve arrived on time, introduced yourself and you’re even wearing your photo I.D. badge. Now what?
“What happens IF…?”
The single most important “working safety” rule is a simple one-size-fits-all question…
Use a ‘Winter-time-excuse’ to ‘reach out’ to your clients.
Need work fast? Grab previous customers attention (and money!) without appearing “desperate”.