Have you been stuck waiting and waiting and waiting and waiting for your contact to show up and lock up after you finish a commercial carpet cleaning account? Nothing is more irritating and frustrating. If it has happened to you then you will “feel his pain” as a Salt Lake city carpet cleaner shares the typical “key boondoggle” …
This SFS graduate from Florida needs to get away from the day to day grind of his business. Is selling the company the only answer?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
Steve gives 4 solid reasons to leave some flexibility in your schedule and 2 simple ways to make it happen.
How to increase efficiency on the job while still delivering ‘Value Added Service’!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
Stop worrying this winter. Steve shares a great tip to keep your van warm and avoid down time and costly repairs.
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Build your company based on the emotions of your customer but… NEVER make business decisions emotionally!
So you’ve arrived on time, introduced yourself and you’re even wearing your photo I.D. badge. Now what?
The single most important “working safety” rule is a simple one-size-fits-all question…
Need work fast? Grab previous customers attention (and money!) without appearing “desperate”.
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away.
