“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”
The image of the lonely but brave entrepreneur fighting against incredible odds is ingrained in the American psyche. Chuck Violand explains why this is so sad and unnecessary …
NOTHING is worse than a non-working truck mount with the customer impatiently waiting! Here are two quick tips to keep your machine humming along and your blood pressure under control …
Recent SFS graduate Wayne Bailey can’t wait to transform his carpet cleaning company for the better. Read on to see what changes he is making first …
Voce Cleaning of Quakertown, PA specializes in disaster restoration, floor care and … SUCCESS! Read how Ed Voce is building his company for the future.
Many times it is the small “extra details” that create Cheerleaders who will sing your praises. (Including those all-important reviews on the Internet!) Steve shares one easy-to-produce positive Moment of Truth.
Consistency, Systems, Procedures… making it easy to do it right. Make a first-class arrival AND tactfully sell more services to EVERY single carpet cleaning customer.
Should you say you are sorry even when it is not your fault? Southwest Airlines’ “recovery system” is just one of the many reasons why they are king of customer service AND make money as their competitors go broke. What does your company do when “it” hits the fan?
Woody Allen postulated years ago that “75% of success is just showing up”! Chuck Violand focuses on that other vital 25% which you can control …
A Los Angeles Building Service Contractor is sick and tired of getting blamed for every unlocked door. Steve says he only has three options …
Sometimes “simple is best”. This tip will only cost you a few bucks but may save you hundreds of dollars in carpet cleaning chemicals cost. Read on …
Chuck Violand shows that we can learn a lot from the efficiency found in a pride of lions roaming the African Serengeti. However, many times new accounts take much longer to bring down than a plump gazelle. So you should just maybe check out Chuck’s warning admonition …
A premium Georgia carpet cleaner looks to expand into the budget cleaning market with a “parallel operation” operated with his existing staff and building. Steve isn’t real positive but would like other cleaner’s thoughts. Read and chime in …
Does panic strike your cleaning company when the phone rings? Or even worse, have you lost your “sense of urgency” on the phone? Read how one multi-truck SFS graduate deals with the phone …
Get the most out of your carpet cleaning labor force. Check out this system for increasing production, saving time and avoiding headaches.