“How can I get my techs to maintain their service vehicles?”
Growth brings its own set of challenges. At the top of the list is teaching your techs to restock service vehicle. What options does a small operator have?
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“Becoming more efficient and productive”- Spring Stuart-Walker
“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”
The “Lone Ranger” Rides No More (Part I)
The image of the lonely but brave entrepreneur fighting against incredible odds is ingrained in the American psyche. Chuck Violand explains why this is so sad and unnecessary …
Avoiding the “broken machine with the client watching” nightmare!
NOTHING is worse than a non-working truck mount with the customer impatiently waiting! Here are two quick tips to keep your machine humming along and your blood pressure under control …
Positive changes on the horizon: “I can’t wait …”
Recent SFS graduate Wayne Bailey can’t wait to transform his carpet cleaning company for the better. Read on to see what changes he is making first …
“Thank you for helping me put pride back in my business and life”- Ed Voce
Voce Cleaning of Quakertown, PA specializes in disaster restoration, floor care and … SUCCESS! Read how Ed Voce is building his company for the future.
Cleaning kid’s car seats creates Cheerleaders!
Many times it is the small “extra details” that create Cheerleaders who will sing your praises. (Including those all-important reviews on the Internet!) Steve shares one easy-to-produce positive Moment of Truth.
Keeping it all together: The Customer Information Kit
Consistency, Systems, Procedures… making it easy to do it right. Make a first-class arrival AND tactfully sell more services to EVERY single carpet cleaning customer.
Cleaning professionals- Can you improve your apology technique?
Should you say you are sorry even when it is not your fault? Southwest Airlines’ “recovery system” is just one of the many reasons why they are king of customer service AND make money as their competitors go broke. What does your company do when “it” hits the fan?
Woody Allen- the next carpet cleaning industry guru?
Woody Allen postulated years ago that “75% of success is just showing up”! Chuck Violand focuses on that other vital 25% which you can control …
How can my janitorial service not get blamed for unlocked doors?
A Los Angeles Building Service Contractor is sick and tired of getting blamed for every unlocked door. Steve says he only has three options …
Carpet Cleaning Chemicals: always measure to save money and time
Sometimes “simple is best”. This tip will only cost you a few bucks but may save you hundreds of dollars in carpet cleaning chemicals cost. Read on …
Can I build a “Honda/Accura” carpet cleaning business model?
A premium Georgia carpet cleaner looks to expand into the budget cleaning market with a “parallel operation” operated with his existing staff and building. Steve isn’t real positive but would like other cleaner’s thoughts. Read and chime in …
A phone not answered is money lost!
Does panic strike your cleaning company when the phone rings? Or even worse, have you lost your “sense of urgency” on the phone? Read how one multi-truck SFS graduate deals with the phone …
A truckmount without carpet cleaning chemicals onboard is just a really heavy anchor!
Get the most out of your carpet cleaning labor force. Check out this system for increasing production, saving time and avoiding headaches.