The “I say .. they do” myth (Part 1)
Chuck addresses a few of the underlying causes of the “bottleneck” between what we ask for AND what actually gets done in our companies.
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SFS Member Profile: Chavez Restoration, Inc.
Chavez Restoration Inc. continues to honor the core values of 1) doing the best job possible, 2) being the best for the task and 3) keep the customer satisfied .
The Three “A’s” – #1 Ability
Chuck Violand is sure you know HOW to perform the work you offer. The real question is, how can you communicate your expertise to your customers? Check out these recommendations.
Management lessons from the USS Benfold
Ask yourself these three questions every time you become frustrated in your business. Then apply your answers for positive change in your company.
Donley Services “cleans up” in St. Louis!
A savvy St. Louis entrepreneur checks in with a progress report for the SFS team and shares some resources with all of us …
The advantages of an “on-site” VAST seminar
SFS graduates are eager to turn their companies into fine-tuned Cheerleader making machines! BUT how can you get the average tech to “buy in” to your new vision? Jeff Cutshall has the answer …
Staying up to date on the carpet manufacturing industry
Just because there is less carpet being installed these days doesn’t mean you need to hang up your wand and retire! Bill Yeadon tackles the latest rumors and facts about today’s carpet manufacturers.
“SFS opened my eyes”- Marcus Taylor of Modernistic
One of Michigan’s most respected cleaning companies sends its managers to SFS. Why? Read what Marcus has to say …
When you help the client you help yourself!
Move yourself out of the “just another carpet cleaner” trap by taking the initiative to help the client. Everyone will benefit.
Big business marketing applied to small cleaning business budgets
Steve Yastrow addresses the common problem of a large company wasting their $20 million marketing budget. But hidden in his blog is a message that is pertinent to companies with tiny budgets. People always make the biggest difference.
Do college graduates make good carpet cleaning employees?
College can be a wonderful gift and a great opportunity. OR it can be a four, five or six year party that wastes time and money. After reading a New York Times article Steve reflects on today’s cleaning workforce …
Are your carpet cleaning competitors “dummies”? Now let’s talk about you!
We all love to point the finger at other people’s mistakes. Steve just re-discovered a doozy that put a real “dummy” in a wheel chair for life. Why? Because he refused to learn anything from a previous boneheaded blunder. And then we come back to you …
Big Billy Yeadon asks: “How up-to-date are you in your carpet cleaning knowledge?”
If you are looking for a leg up on the competition (especially in the regular contract commercial carpet cleaning field) just use Shaw Carpet’s MAC learning site to expand your cleaning knowledge. Bill Yeadon shares the details here …
How to develop and manage your carpet cleaning/restoration business “crew”.
As carpet cleaning or restoration operation owners we love to bellyache about how “you can’t find good people anymore”! But as Chuck Violand explains, could it be that the fickle finger of guilt points more at us as small business owners and our abdication of our responsibilities as the skipper to develop our crew? Read on …
“Toto, I don’t think we’re cleaning carpet in Kansas anymore!”
What do Rock & Roll, Toto, and Facebook have to do with your cleaning business? Value conscious customers!! Big Billy Yeadon advises carpet cleaners to keep an eye on their company image in this new economic climate. So how and what are you contributing to your community?