There is nothing more profitable in our cleaning and restoration industry than re-applying carpet protector. Agreed?
Tag Archives | in the home script
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Follow this 5-step Preinspection Format the first time you price any job to increase sales and make more Cheerleaders.
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
It can be ohhh so tempting to be over zealous in jamming one more job into the morning or afternoon. Even if it means sacrificing true “punctuality”.
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
Making the Cheerleader is your prime objective but if you don’t get paid it doesn’t feel quite so good!
Let’s tie this series up with Steve’s TOP TEN “Getting Paid” TIPS
After you finish the job your customer now has “possession” of your completed service. BUT they also still “have your money”! How does a cleaner get paid … ?
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…
How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer.
Reciprocity just means you do something nice for someone without explicitly requiring they return the favor.
“Reciprocity” means you do something “nice” for a client (without asking anything back in return).