How to STOP ‘Customer Erosion’!
Cultivate residential contract maintenance programs to maintain cash flow and capitalize on your marketing efforts. Keep those customers!
Why (and how to) remind your clients who you are!
If you don’t remind your clients who you are, nobody else will. Stay in front of your clients with theses tips for future sales and referrals too.
Your employees feel they deserve a regular pay check! BUMMER!
You got to pay your employees! Steve offers 4 ways to boost your income stream and stay busy regardless of season or market area ups and downs.
What progress will you make… TODAY?
How are you doing 184 days after January 1st, 2018? Not so good? If so…
Don’t just ‘shoot ’em a price’! Share your ‘recommendations’!
7 simple steps to provide a commercial proposal instead of just a one time cleaning price.
ALWAYS submit 3 (or more) ‘Price/Frequency/Zoned Area Options’!
Commercial carpet cleaning contracts are awesome – yet few cleaners have them. Get more contracts by offering different price options. Here’s how.
How to keep cleaning equipment in working condition
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away.
Using “Show and Sell” to get new commercial accounts!
“Reach out” to commercial property managers by discovering and then fixing their problem areas- for FREE! Steve shares four proactive “show and tell” secrets that will win you long term contracts…
New protector promo videos!
Want to sell even more protector? Use these tools and sign the customer up for a 12 month warranty.
How to convince impatient callers to leave a message
Your callers don’t want to wait for a return call. So in your phone message you must “sweeten the pot”! Here is how to do it…
Is your website “up to snuff”?
Your website should be the target that all of your synergistic marketing should lead back to. This checklist will get you started.
Step-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Make the Cheerleader in ONE Minute (Or Less!)
Let’s see just how many great MOT’s we can create in the first minute with the client …
My business adventure is very rewarding!
SFS taught me that I am a business owner before I am a cleaner! We provide great service, and wonderful cleaning for a premium price. A truly rewarding experience!