Do your employees need to “belch at the table”? – Part 2
“Holding yourself accountable” by answering some uncomfortable (and very soul-searching) questions will make a huge difference in your business… and your life!
How to resolve 90% of your TM issues… immediately!
Today’s truck mounts are VERY reliable. But TM’s are machines and machines still break down, don’t start and/or CONSPIRE to destroy your business!
Are your employees willing to “belch at the table”? – Part 1
You as the owner or manager in your company simply can’t count on the people around you to hold you accountable!
Include a “waiting time limit” in your voice mail
No amount of money will completely “heal the irritation” of an impatient customer waiting (and waiting and waiting) for your return call. So give your caller “hope”
Should I hire a whole bunch of part time salespeople?
A brand new commercial cleaning business owner wants to “blast” his sales area with a focused short-term team. Good idea? Steve and Chuck give feedback.
Are you loved?
In the grand scheme of things all business challenges and issues (even as overwhelming as they may feel at the time) pale in comparison to the loss of love or to debilitating health.
Living Respectfully – Part 2
Showing respect for someone doesn’t have to be grand and flashy. There are countless, every-day ways in which it can be demonstrated.
Living Respectfully – Part 1
As a business owner or manager you can easily overlook the influence your actions have on the behavior of your people.
How can I avoid leaving money on the table?
Steve’s first rule in selling is to give multiple price options. But how can a cleaner find the sweet spot in pricing even with these options?
Business Bullies – Part 4
The boss doesn’t have to flaunt her authority by threatening people and the business owner certainly shouldn’t try to bully someone into higher performance.
Business Bullies – Part 3
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
Why you must ask “Valid Business Questions”
What are “Valid Business Questions”? Steve gives sample questions to help you build confidence with the customer and make the sale.
Business Bullies – Part 2
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Business Bullies – Part 1
Any business (regardless of size) can close the “bully gap” by recognizing the things that make a company UNIUQE are what make a company GOOD.
Never argue “cleaning methods” with a client!
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…