In 2005 Steve gave the commencement address to the graduating class of Stanford University. The advice Steve borrowed and was giving to the Stanford graduates was to “Stay hungry, stay foolish!” How can this phrase influence you?
What do you do when an unhappy client actually wants to USE your “100% delighted guarantee”! GRRRR! This is so unfair since you did a “good job”! Listen carefully here..
You don’t need (or even want to be) a national company. As you well know lots of people don’t like the “big boys” and prefer the local “little guy”. So don’t let yourself be intimidated!
Offer a no-questions-asked guarantee in residential! (And honor it CHEERFULLY!)
Google is the 600# gorilla in the “doing business on the Internet” room and you better play nice with it!
It infuriates customers to see your workers (or sub-contractors) “dilly-dallying” on their smart phones instead of getting the job done.
Business leaders work best with second fiddles who have a deep inner strength and confidence and who feel secure in their position. Second fiddles are much appreciated!
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
The “second fiddle” title conjures up images of being second rate, living in the shadow of the one in first place, or riding someone else’s coattails. Is that fair… ?
So why not let both parties get to know each other before you “tie the knot” by offering full time employment? Here’s how to do this…
What’s the difference between normal Google search results and Google Places? Does it really matter? It sure does! Find out what works and what doesn’t.
Increase your client’s cleaning frequency with “Forward Scheduling” and your profits will soar!
An experienced restorer has fallen on hard times. Steve offers short and long term solutions to a difficult situation.
Americans are now recycling 30% of the 50 billion plus water bottles we consume every year! Much of this recycled plastic (polyethylene terephthalate/PET) is being turned into residential carpet. Are you up for the challenge?
When we fail to hold ourselves accountable, we turn to blaming outside forces for our situation. And yes, blaming others is when we unknowingly commit ourselves to our very own Groundhog Day.