Having problems? Don’t follow the lead of Corporate America
Great leaders don’t shrink back from responsibility. Chuck Violand offers an earnest plea to business owners: “Stop the whining and face reality”.
Al Paulsen: “I was too stubborn to cut off my ponytail!”
Before I attended SFS I was on my way to “partial retirement”. But the things I learned from the SFS program really moved it along. I now take about 16 weeks of vacation a year and the business just “keeps on keeping on”!
Commercial Production/Pricing Analysis Log
Commercial work is all about two things- A)Achieving “production per hour” and B) making a high “net profit”. Use this form to find both in different cleaning scenarios.
Strategies for Success Seminar- October, 2011 (Jon-Don Chicago, IL)
“After 15 years in the business, SFS was the most comprehensive, thorough, informative and complete business course available. Anyone in the cleaning or restoration industry (or related fields) should attend. The price of the course is insignificant.”
A lesson from dentists and quick-lube shops
Tired of “customer erosion” and vainly hoping your client will call you back next year? Steve says we can all learn from the dental profession!
Strategies for Success Seminar- September, 2011 (Jon-Don St. Louis, MO)
“This seminar is what I have been missing in my business.” “This course will transform our business.” “I’ll recommend SFS until I am blue in the face!”
How to reverse “Owner Arrogance”
Chuck warns owners with 3 bad outcomes from executive arrogance. Then he shares specific tips on how to harness this negative energy for personal and business growth.
The power of your “Positive Reflection”
Make it easy for your workforce to enchant the home owner. And yes, appearances DO matter! With this simple technique you can remind your people to see themselves through the eyes of their customer.
“Becoming more efficient and productive”- Spring Stuart-Walker
“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”
Your best carpet cleaner “parting lines” …
It has been well stated, “Last said- first remembered.” Steve reminds us of the need to say goodbye with a flourish!
The destructive results of “Owner Arrogance”
It takes a healthy self-confidence to open and run a small business today. But Chuck Violand reminds you to not let this confidence morph into destructive pride and arrogance.
Moment of Truth Residential Carpet Cleaning Checklist
This “Moment of Truth” checklist structures the job so your techs (and you!) can easily create a Cheerleader out of the home owner! Follow these simple steps …
“A first class event from beginning to end”- Rick Massimi
Rick attended SFS as he opened his new carpet cleaning business. He received a long-term vision and plan for his company, a turn-key “Business Infrastructure” AND a great system to make more profit on each job with Scotchgard.
The “Lone Ranger” Rides No More (Part II)
Once you build your network of “informal” business advisers it’s time to actually listen. For self-made business entrepreneurs this is often easier said than accomplished.
“The surprising truth about what motivates us”
Most cleaning business owners believe that their workforce would perform better if only they could pay their people more. In other words, better monetary rewards = motivated employees. Motivation guru Dan Pink reveals why this is a flawed assumption.