Home owners blossom when they see your technician paying attention to what they say. The very best way to show you are really listening? Take “Immediate Action”! Read on for a simple but highly effective “Moment of Truth” when “pre-inspecting” before the carpet cleaning …
Listen carefully to your voice mail message through your prospective customer’s ears.
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
Showing respect for someone doesn’t have to be grand and flashy. There are countless, every-day ways in which it can be demonstrated.
As a business owner or manager you can easily overlook the influence your actions have on the behavior of your people.
Your employees (present or future) will always be your most valuable asset. Chuck shares some thoughts on developing “engaged” employees.
Wise entrepreneurs eagerly embrace advice and counsel- especially from their employees. So make it easy for your front-line technicians to share their insights.
Are you nice to your customers? Who isn’t? But are you affable? In the speed of today’s business world being pleasant, friendly or sociable is a luxury many business owners feel that they just can’t afford. Chuck reviews why cleaners and restorers need a little bit of “bedside manner”.
Here is a simple acronym “road map” for making unhappy clients into “Turbo” Customer Cheerleaders!
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…
While leadership is all the rage, Chuck Violand thinks it’s time to build a case for followership. After all, following is a critical component of being an effective leader.
Listening to your clients/ employees/ fellow cleaners (and especially your WIFE) may be your very best “Success Strategy”. Bill Yeadon shares a great “listening resource” and some important reminders.
Chuck’s wrap-up on being a better business owner. By mastering the executive skill-set you will give yourself a big advantage in leading your company to success.
Sure, nobody cleans better than you do. Wonderful! We salute your hard work! And yet, are you still struggling after all these years? In this series Chuck Violand shares a few possible reasons why…
In a difficult economy Jon-Don opens a new store in Denver, Colorado. How do we keep growing? Thanks to some pretty great employees and a company culture obsessed with our customer’s success!