How to convince impatient callers to leave a message
Your callers don’t want to wait for a return call. So in your phone message you must “sweeten the pot”! Here is how to do it…
Steve Toburen
Is your website “up to snuff”?
Your website should be the target that all of your synergistic marketing should lead back to. This checklist will get you started.
Step-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Make the Cheerleader in ONE Minute (Or Less!)
Let’s see just how many great MOT’s we can create in the first minute with the client …
My business adventure is very rewarding!
SFS taught me that I am a business owner before I am a cleaner! We provide great service, and wonderful cleaning for a premium price. A truly rewarding experience!
‘Mentor’ new hires for new employee retention
A new hire will decide to quickly quit OR stay long term during their first two weeks on the job. Steve share how to boost new employee retention.
‘What could happen’… ?
For ever so many reasons you need to focus on safety in your cleaning or restoration business.
Don’t let cold weather whip you!
How can your company stay safe (and productive!) when working in cold weather’? With one simple business phrase that actually applies 365 days a year…
‘Publicly Praising’ your workers is also GREAT marketing!
Steve explains how to leverage your employee rewards for excellent marketing opportunities.
How to make cash rewards ‘talk’ even louder!
Money talks! But be sure to get maximum benefit from your cash rewards while motivating your employees on to greater achievements.
A clipboard gives you “Instant Respect”!
Create positive client feelings right from the git-go with a simple clipboard. Small touches like this display a “Sense of Urgency” and communicate security to the client.
Seven words that book more jobs!
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
How to keep control of your Technicians tools
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
Take action now to make your receivables easier!
It is YOUR money! So stop feeling guilty about asking for it. Steve shares a key technique to stay on top of your receivables!