How to get carpet store’s cleaning referrals …
The carpet store is just happy to conclude the sale. But you want to get an “auto-pilot” referral. Steve shares 5 steps to slam dunk these referrals …
How can I get feedback from commercial jobs?
So are comment cards appropriate for commercial accounts? At times, yes. But Steve suggests a more “proactive approach”…
Give your customer multiple ‘reminder options’
A huge problem for any service provider is clients forgetting/ blowing off appointments. Schedule these tasks for your office staff …
How are you going to motivate yourself for success in carpet cleaning?
Everyone wants success but few ever find it. Bill goes down deep into the human psyche with some soul searching questions about what motivates you as a business owner. Fortunately for all of us there are answers to be found inside us …
Dump your “Fear of Rejection”!
How can you dump the F.O.R. bugaboo? Learn from my mother! Mom always told me… “It costs nothing to ask!”
“After 20 years should I convert to a franchise?”
This is a common question and the answer varies based on each individual’s circumstances. Sometimes a franchise might be exactly what is needed. Read on for Steve’s analysis…
End your “missing tool” problem forever!
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
Never Stop Courting
Chuck Violand explores the similarities between the relationship of a courting couple and you with your employees, customers, suppliers, and other business “partners” who support you every day.
Steve’s Top 5 “Grow Your Business TIPS”
Increased sales can bring growing pains that have destroyed many small business contractors. Here is some help …
She wants me to “price match”! Help!
The “Great Recession” has made it “fashionable to haggle”! Here are some thoughts on how to handle value-conscious customers and the other “can you beat this price” shoppers that inevitably are going come your way.
Winning over a traumatized fire or water damage client!
Tired of getting blown off by adjusters? Then prove to them that you will make their lives easier! Steve shares a great tip on getting the loss started off right.
Paging Vince Lombardi
What can you learn from the man many consider to be the greatest coach? It may not be blocking and tackling but is just as important in your game plan.
Make a ‘Preemptive Strike’ on your client!
You’ve surely heard the old saying: “You discover the problem and point it out to the client- they still ‘own it’. But when they find it and complain about it to you- now you ‘own it’!” Here’s how to make this into a system in your company.
Cell phone use by janitorial employees?
A Portland janitorial service manager deals with the frustrating plague of techno-addiction. What is YOUR policy on cell phones and their usage in the field? Steve gives his preferred guidelines.
Ban the phrase “Traffic Lanes”
Words are powerful. Steve illustrates how a simple change of phrase will get you the credit you deserve!