Fixing complaints is more about good communication than it is about your technical cleaning skills. To turn a bad situation into a positive Moment of Truth you need to do more than just remove the spot. Here’s how to fix the REAL issue …
Dealing with upset customers can take a lot of time and patience. Is it worth it? Absolutely. Follow these three steps to diffuse and convert a tense situation.
Build your company based on the emotions of your customer but… NEVER make business decisions emotionally!
Steve shares one word to never use with a customer along with a reminder on a much more neutral and less “accusatory” phrase.
How many times have you had a residential carpet cleaning customer apologize to you for the condition of her carpets? This can be treacherous ground. This week’s quickTIPS shares a great response that will turn a negative in to a great positive Moment of Truth …
What options do you really have for dealing with ‘price shoppers’. Steve shares his only solid strategy.
This book tackles the ever elusive subject of our motivation. What motivates people? How can an owner motivate his technicians to greater things?
Create positive client feelings right from the git-go with a simple clipboard. Small touches like this display a “Sense of Urgency” and communicate security to the client.
This information has been tested and refined over the last thirty years. First by me and now for the last ten-plus years by our over 2,000 SFS members.
The dreaded question of “how much?” meets it’s match in this Special Report.
Choose your own path to business growth. This report helps you avoid common pitfalls while finding the path that best suits you and your life goals.
Big Billy Yeadon shares how to increase your share of a $41,000,000,000.00 (that’s a whole lot of zeros!) market that many other cleaners are missing out on … the lucrative world of pet care.
Can you be successful without enduring the inevitable agonies of hiring employees? Absolutely. But if you fly solo you must make a few adjustments.
This is a hard hitting Special Report with 10 Strategies that absolutely will transform your business- IF you implement them.
