Alignment and Execution – Part 2
“Alignment” and “Execution”. How do these two terms relate to your cleaning or restoration business?
The “Show and Tell” carpet cleaning pre-inspection (Video)
Create a dramatic “before-and-after” contrast with this “Show and Tell” Demo to show the customer just how great their carpets will look after cleaning. Help your customer visualize the final results and you’ll always book the job! Steve takes you step by step through his “Show and Tell” process. More resources: Steve’s Special Report: Carpet … Read more
Alignment and Execution: Are you an “aligned” gazelle? (Part 1)
To succeed in business you don’t have to be the best at what you do, have the fanciest advertising or even have to be faster than your competition. What do you need then … ?
Are your managers trapped in the middle? – Part 2
Each employee in any organization can have only one boss . In start-up companies or very small businesses that line of authority is pretty clear – but as the business grows (and managers or supervisors are added) those lines can quickly become blurred.
“Steve, why are my techs such pigs?”
A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.
Are your managers trapped in the middle? – Part 1
In this two part series we’ll review how some entrepreneurs trip up their organizations by mishandling management relationships within their companies. Then we’ll discuss how to avoid these stumbling blocks.
“Steve, can’t I just buy your SFS manuals?”
This SFS.JonDon.com website has lots of hidden treasure IF you just dig for them, but we don’t “sell” our SFS Operations Manual.
Protect your customer’s floors
Nothing introduces “bad feelings” faster than a technician who appears as it they don’t care. So show some respect to ALL your customer’s flooring!
yp.com for Cleaners & Restorers: Getting Started
YP.com may not be as popular as other Local Ad Networks, but it is still a trusted name among business directories, both online and off.
What are the best evaluation methods to use with our staff?
Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …
Maturing gracefully in business- Part 4
Successful companies, as well as business owners, recognize what their strengths are. Not only that, but they also recognize what makes them strong.
Texting for “permission to call”
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.
Maturing gracefully in business- Part 3
Are you getting soft between the ears with your business? As we settle into familiar ways (the rut) of doing things it’s easy to blow off learning new things.
How to train your techs for referrals
This “Initial Value Added Service Training” procedure gives you a step-by-step guide to pre-orient your employee on the hidden customer emotions confronting them on the job.
Maturing gracefully in business- Part 2
What are you doing to address the natural aging processes that takes place in business and in all of us?