“Steve, why are my techs such pigs?”
A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.
Are your managers trapped in the middle? – Part 1
In this two part series we’ll review how some entrepreneurs trip up their organizations by mishandling management relationships within their companies. Then we’ll discuss how to avoid these stumbling blocks.
“Steve, can’t I just buy your SFS manuals?”
This SFS.JonDon.com website has lots of hidden treasure IF you just dig for them, but we don’t “sell” our SFS Operations Manual.
Protect your customer’s floors
Nothing introduces “bad feelings” faster than a technician who appears as it they don’t care. So show some respect to ALL your customer’s flooring!
yp.com for Cleaners & Restorers: Getting Started
YP.com may not be as popular as other Local Ad Networks, but it is still a trusted name among business directories, both online and off.
What are the best evaluation methods to use with our staff?
Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …
Maturing gracefully in business- Part 4
Successful companies, as well as business owners, recognize what their strengths are. Not only that, but they also recognize what makes them strong.
Texting for “permission to call”
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.
Maturing gracefully in business- Part 3
Are you getting soft between the ears with your business? As we settle into familiar ways (the rut) of doing things it’s easy to blow off learning new things.
How to train your techs for referrals
This “Initial Value Added Service Training” procedure gives you a step-by-step guide to pre-orient your employee on the hidden customer emotions confronting them on the job.
Maturing gracefully in business- Part 2
What are you doing to address the natural aging processes that takes place in business and in all of us?
Let your customer CHOOSE their reminder frequency and medium
Most clients postpone their cleaning because it is (at best) a “tolerated irritation”. This makes customer reminders all the more important. Here’s how to do it …
How to forecast (and avoid) upcoming issues!
Use this weekly cleaning company finances report to get a snapshot of where you are and what is coming down the road.
“Immediate” website response pays off big!
You can’t go wrong by giving your customer control and then doing what they want! Steve reviews options for making this happen …
Maturing gracefully in business- Part 1
The greatest challenge small business owners face isn’t achieving success. It’s maintaining it once they achieve it.