Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
So why not let both parties get to know each other before you “tie the knot” by offering full time employment? Here’s how to do this…
Nothing introduces “bad feelings” faster than a technician who appears as it they don’t care. So show some respect to ALL your customer’s flooring!
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.
Chuck Violand asks some uncomfortable questions about misplaced loyalty to marginal employees. It is time to reflect on your people…
You’ve invested a lot finding, interviewing and hiring a new employee. Now help them to feel like part of your family….
“First impressions last.” It is that simple. So focus on those first two essential minutes on the job. For example…
When rainy/snowy/generally nasty weather arrives the residential cleaning cancellations start rolling in. Here is a “preemptive strike” to stop the madness.
Many restoration owners get derailed in their search for success. Why? Chuck goes deep inside the human psyche for answers that we can use everyday.
Words make a difference. So sell commercial carpet cleaning smart by avoiding negative phrases like “contract”. What to use instead? Read on…
You work really hard to get the dirt and grime out of your customer’s carpet. Let them “see” your expert work with this time-saving tool.
Facing the real data in your business frequently means somebody is going to have to make some tough decisions. Since you’re the guy who signs the checks- that “somebody” is probably YOU!
So why should you focus on social media and especially Google+? For the social media challenged among us trust your SFS team to break it down into easily understood concepts.
Here is a simple acronym “road map” for making unhappy clients into “Turbo” Customer Cheerleaders!
Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …