Are You a “Lone Wolf”? Should You Be?
Can you be successful without enduring the inevitable agonies of hiring employees? Absolutely. But if you fly solo you must make a few adjustments.
owner/operator
Can I (should I?) start a restoration company again?
Should this restorer start a restoration company of his own? There are no easy answers. Steve invites all cleaners and restorers to first establish goals.
How can I hire a salesperson for commercial accounts?
Should a business hire a salesperson or do it themselves? Steve Toburen gives a complete answer to this question to a surprisingly complex question.
So should you ‘get small’? (Again!)
Many “burned-by-employees” cleaners and restorers reject the “getting big” dream and decide to “stay small” as a “Lone Wolf” owner-operator.
Transform a complaining client into a Cheerleader- Part 2
No matter how good you are a few clients will STILL complain. (And you can only HOPE they call you instead of nailing you on the Internet for 1,000’s of prospective customers to read!)
Transform a complaining client into a Cheerleader- Part 1
What do you do when an unhappy client actually wants to USE your “100% delighted guarantee”! GRRRR! This is so unfair since you did a “good job”! Listen carefully here..
Maturing gracefully in business- Part 2
What are you doing to address the natural aging processes that takes place in business and in all of us?
How can I get my techs to be more like me?
Don’t expect to find clones of yourself in the employee marketplace. (And that’s a good thing!) Instead, Steve Toburen gives some alternatives to flogging your current employees.
Leading your Cleaning/ Restoration Business- I
Your employees (present or future) will always be your most valuable asset. Chuck shares some thoughts on developing “engaged” employees.
Can there be ‘strength in numbers’?
Steve reflects on where far too many hardworking business owners are in this industry AND how to get out of the “all alone” trap. And then if that doesn’t motivate you- what the heck is the “T-Bone Trap”?
Can answering your phone be a negative thing?
So should you ALWAYS answer your phone 24-7? Steve says it all depends on the services you offer. So learn how to “sort” your incoming calls…
The causes of “Swarm Management”- Part II
As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!
“Strategic Partnerships” cover your back!
Your very best “Strategic Partner” is Jon-Don and the SFS program! But what other options are out there?
Shipwrecked by complacency?
Your comfortable, even boring routine can quickly bring on a “shipwrecked business” if you fall prey to complacency. Consider the tragic Costa Concordia disaster…
Restoration: Breaking through the PSP barrier?
So how can a water damage restoration company “break through the clutter” of an adjuster’s day? How can you get him or her to focus on the superior value and savings you provide?