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marketing

Google+ for Cleaners & Restorers: Small Business Benefits

by sfs

So why should you focus on social media and especially Google+? For the social media challenged among us trust your SFS team to break it down into easily understood concepts.

Categories SFS Instructor’s Blog Tags community, emotions, google, Google Plus, marketing, online content, online reviews, social media for cleaning and restoration websites, social media marketing Leave a comment

Google+ for Cleaners & Restorers: A Primer

by sfs

Are you “on the fence” about online marketing? Not sure if you need it or can manage it? So just WHAT the heck is “social media” and HOW can you use it as a “Strategy for Success”?

Categories SFS Instructor’s Blog Tags communication, community, google, Google Plus, marketing, online content, online reviews, social media for cleaning and restoration websites, social media marketing Leave a comment

Words DO matter!

by Steve Toburen

Words paint a mental image in the already stressed out mind of your residential client. So Steve shares some great “replacement phrases” for the negative word “spray”!

Categories quickTIPS Tags carpet cleaning marketing, communication, customer eyeglasses, first impression, last impression, marketing, marketing scotchgard, Negative Moment of Truth, scotchgard, scotchgard demonstration, stage play 1 Comment

The Real “Secret” to Marketing

by Bill Yeadon

Bill Yeadon typed the word “secrets” into Amazon.com and received 168,876 hits. This made him wonder: “Are there really any ‘secrets’ in marketing?”

Categories SFS Instructor’s Blog Tags carpet cleaning marketing strategies, differentiation, direct mail, marketing, new carpet cleaning customers, newsletter program, referrals, repeat carpet cleaning customers, ValPak, Vince Lombardi Leave a comment

How to get more cleaning customer referrals

by Steve Toburen

Even after a “good job” most clients won’t refer you. This simple “Moment of Truth” checklist will have homeowners boost your cleaning customer referrals!

Categories quickFIXs Tags breaking the ice, carpet cleaning presentation, corner guards, customer concerns, customer's children, door guard, Emotional Dynamics, first impression, FREE Lifetime Spotter, marketing, moment of truth, pets, smile Leave a comment

Asking permission creates great Moments of Truth

by Steve Toburen

You are a kind, generous person that delights in doing extra things for your clients AND at no charge. So why not get the credit for doing so and in the process create Cheerleader Customers? Steve shares a tip…

Categories quickTIPS Tags carpet cleaning marketing, communication, customer eyeglasses, first impression, marketing, moment of truth, positioning, recognition, stage play, value added service, VAS Leave a comment

I STILL don’t have a web site- HELP!

by Steve Toburen

A veteran successful Sacramento cleaner confesses that he still hasn’t jumped on the Internet marketing band wagon. Steve suggests he keep on doing what he does best- and let the experts do their job!

Categories SFS Instructor’s Blog Tags branding, business plan, cleaning website, delegate, goals, marketing, marketing plan, online content, outsourcing, social media for cleaning and restoration websites Leave a comment

Always “do extra” but never do it “for free”!

by Steve Toburen

Value Added Service is all about going the extra mile to make your customer happy. Here are a few options and tips on how to present your “no-charge” extras.

Categories quickTIPS Tags carpet cleaning marketing, customer eyeglasses, customer service, first impression, marketing, marketing to women, negotiate final price, positioning, stage play, value added service, VAS Leave a comment

Do you PLAN your marketing?

by Bill Yeadon

Here is a two-page Marketing PLAN Checklist from your SFS team. Now you have something that 92% of your competitors are lacking- a Marketing PLAN!

Categories SFS Instructor’s Blog Tags carpet cleaning marketing, cleaning website, Eisenhower, future, goals, marketing, marketing plan, marketing tools, planning, positioning Leave a comment

Simply ‘apologize’ to get new clients!

by Steve Toburen

You’ve probably heard of leaving a “door hanger” on each house to the side and on the three homes across the street. Now Steve walks you through a MUCH better twist on this venerable “Five Around” concept!

Categories quickTIPS Tags attitude, carpet cleaning marketing, first impression, Five Around program, FREE Lifetime Spotter, marketing, marketing to women, Spot-Out, stage play 2 Comments

“Should I buy a marketing package?”

by Steve Toburen

Before shelling out major cash for an oversold generic marketing kit, take a peek at these FREE cleaning & restoration resources that are at your disposal.

Categories Steve's "Bleeding Hearts" Advice Column Tags carpet cleaning marketing, carpet cleaning telephone procedures, low cost marketing, Mark Kennedy, marketing, marketing tools, packages, phone sales, Strategies for Success Seminar, telephone formats Leave a comment

What % of gross should I be spending to capture new clients?

by Steve Toburen

Chuck and Steve go beyond the percentages with some penetrating questions to help a Philly based cleaner find new clients.

Categories Steve's "Bleeding Hearts" Advice Column Tags calculate expenses, carpet cleaning business growth, cleaning pricing profit, finances, financial analysis, goals, management, marketing, new carpet cleaning customers, personal success Leave a comment

TOP TEN #1: “Make the Cheerleader”

by Steve Toburen

Steve shares his #1 best way to Make More Money (MMM) at each job AND a list with 45 easy tips on HOW to MMM! Don’t miss this one!

Categories quickTIPS Tags carpet cleaning marketing, carpet cleaning presentation, cheerleader, customer cheerleader, customer eyeglasses, first impression, in the home script, increase sales, marketing, moment of truth, referrals, top 10 MMM Leave a comment

Is Marketing Getting Harder?

by Bill Yeadon

So are you finding marketing to be more and more challenging? If so, join the crowd! Big Billy Yeadon offers his help with some important questions…

Categories Big Billy's Books & Blogs, SFS Instructor’s Blog Tags carpet cleaning marketing strategies, cleaning pricing profit, cost analysis, education, financial analysis, marketing, marketing metrics Leave a comment

I need help with writing commercial account letters!

by Steve Toburen

How can you get prospects to actually read your direct-mail commercial account letters? Would a sample help?

Categories Steve's "Bleeding Hearts" Advice Column Tags commercial, copy-writing, direct mail, maintenance contract commercial cleaning, marketing, sales, selling commercial cleaning Leave a comment
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