Is a “texted” authorization legal?
Here is one “much better than nothing” solution to those late night water losses where no one is available to sign a contract or written authorization. Read on to save a lot of money on future losses…
Are you “flogging” your best employees? (Part 1)
Do you long for an employee who can “do it all”? Don’t be too hasty. Chuck reminds us that loading people up can backfire big time!
“Bribe” your on-call techs!
24 hour emergency call-outs are just part of the game in a cleaning and restoration business. So make like easy (and lucrative) for your employees…
Can there be ‘strength in numbers’?
Steve reflects on where far too many hardworking business owners are in this industry AND how to get out of the “all alone” trap. And then if that doesn’t motivate you- what the heck is the “T-Bone Trap”?
Can answering your phone be a negative thing?
So should you ALWAYS answer your phone 24-7? Steve says it all depends on the services you offer. So learn how to “sort” your incoming calls…
How can I get regular accounts?
A SFS graduate has been practicing his “cold call” techniques on his past accounts. Steve stresses the need to get the “Law of Large Numbers” on his side and to offer “zoned cleanings”.
Avoiding “Swarm Management” with a “good fit”- Part IV
Chuck winds up his series on “Swarm Management” by reminding us that generosity can doom your company. Instead, practice “tough love” by hiring based on the tasks ahead.
3 Big Mistakes Cleaners Make With Google Adwords
Industry web expert Joe Burnich reminds us that a great website doesn’t work without TRAFFIC! Google Adwords will put eyes on your site but it is up to you to make them profitable.
How to avoid “Swarm Management” – Part III
Need help getting organized (or staying so)? Here are a few questions to ask yourself if you fear Swarm Management has become part of your company.
“I was getting stress issues!”
A successful Oregon cleaning and restoration entrepreneur is empowering his project managers and other employees. Now they will be more fulfilled while the owner can focus on what he does best.
“Modularize” your on-site work
Tired of not having everything on the job or loss? Lower your employee’s stress (and your blood pressure!) with this “modularize” concept!
How to get more disaster restoration referrals
Are your Restoration techs focused on the “Emotional Dynamics” of the loss? You’ll make more restoration referrals with this easy checklist.
Who’s going to pay for this emergency water damage job?
The property manager didn’t sign an authorization form for the emergency water damage work. Now what?
The causes of “Swarm Management”- Part II
As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!
Getting paid to do a demo?
Your prospect may view your work as a “price-driven commodity” UNTIL they “experience your quality”. Steve shares how to get paid while doing this!