Set up “automatic” client communication!
If you want a Critical Mass Business (one that can run well without you) it can’t be “all about you”. You have to learn to communicate well.
systems
Winning Over the “Price Shopper” (Without losing your shirt!)
Cleaning your carpets on the cheap is definitely “in”. Thanks to the economic downturn (and Groupon!) even well off carpet cleaning clients are negotiating for a better price. So what’s a poor cleaner to do?
Cashing Out: Preparing Your Cleaning Business for its Eventual Sale
When will you sell your business? Very few make plans for this very likely reality. Do it right with this Special Report.
How to reduce commercial complaints
This simple checklist consistently guides your front-line service worker’s relationship with your clients
12 Secrets for a Smoother Running Restoration Business
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.
How can I organize my commercial cleaning accounts?
Get the key information down on paper so that ANYBODY can do the job in a pinch.
Forward Scheduling fills your schedule a year in advance!
Forward Scheduling increases your customer’s cleaning frequency AND boosts your bottom line? We offer 4 tips to increase your repeat customers.
Back to Basics with “Service Systems” (part 2)
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
How to increase your client’s ‘ASO Awareness’
Your challenge? You and your staff are busy! Yep, you need to “automate” the process …
Communicate the week’s priorities
It is vital to communicate to employees your company’s daily, weekly and long term priorities. Here’s one way to do it …
Making the Cheerleader- EASILY!
Give your workers a Service System (a SCRIPT!) to consistently guide the transaction’s Moments of Truth!
Keep it simple, sweetheart!
Does your cleaning/restoration company have these “Making It Easier” procedures implemented?
Stop sending broken/unsafe equipment back out on the job!
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
Organize your truck for efficiency
Let’s focus on your “prime work space”- your trucks! And yep- I’m gonna hit ya with an old cliche: “A place for everything and everything in its place.”
How to be more productive in carpet cleaning
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer.