Back to basics with ‘just one thing’…
Manage your customer’s experience to be successful in restoration, residential, janitorial services, commercial, or concrete and tile & grout cleaning.
quickTIPS
Go to Full QuickTIPS Directory
Tried and proven Techniques, Ideas, Procedures and Systems (TIPS) that have been submitted from Strategies For Success members. If you would like to join the fun you can submit your own as well!
Get your staff up-to-speed on Insureds NOW!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
How to increase your client’s ‘ASO Awareness’
Your challenge? You and your staff are busy! Yep, you need to “automate” the process …
Should you “up-sell”?
Steve doesn’t like the word up-sell. But he definitely likes the idea of making lots of profit from Additional Service Options. Here’s are some pointers…
So should you ‘get small’? (Again!)
Many “burned-by-employees” cleaners and restorers reject the “getting big” dream and decide to “stay small” as a “Lone Wolf” owner-operator.
Wanna ‘Grow Your Business’? Great! Let’s get started!
Building my business into “something of value” was one of the great joys of my life. BUT to grow your company RIGHT isn’t easy!
Communicate the week’s priorities
It is vital to communicate to employees your company’s daily, weekly and long term priorities. Here’s one way to do it …
Get more by giving more…
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
You be nice to me and I’ll be…
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
Using the “Triple F” Reply
Listen carefully: The vast majority of your “Why are you so expensive…?” customers don’t really care about price!
Clear, Honest, Open Communication is the key!
Communication systems help avoid costly misunderstandings and promote a professional, trusting relationship.
“Clearly defined expectations”= less problems!
By “pre-communicating” both you and your client 1) avoid ugly surprises and 2) develop a mutually respectful professional relationship.
Words are so very powerful!
The phrases you (and your employees) use with the client can define you as a true professional.
Keep a reserve of great candidates!
Your best tech just quit! Be able to hire great people immediately when the need arises with these 5 steps.
How to give “public recognition”
Improve your worker’s sense of self worth and you will create long term employees who love their job.