Get more by giving more…
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
quickTIPS
Go to Full QuickTIPS Directory
Tried and proven Techniques, Ideas, Procedures and Systems (TIPS) that have been submitted from Strategies For Success members. If you would like to join the fun you can submit your own as well!
You be nice to me and I’ll be…
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
Using the “Triple F” Reply
Listen carefully: The vast majority of your “Why are you so expensive…?” customers don’t really care about price!
Clear, Honest, Open Communication is the key!
Communication systems help avoid costly misunderstandings and promote a professional, trusting relationship.
“Clearly defined expectations”= less problems!
By “pre-communicating” both you and your client 1) avoid ugly surprises and 2) develop a mutually respectful professional relationship.
Words are so very powerful!
The phrases you (and your employees) use with the client can define you as a true professional.
Keep a reserve of great candidates!
Your best tech just quit! Be able to hire great people immediately when the need arises with these 5 steps.
How to give “public recognition”
Improve your worker’s sense of self worth and you will create long term employees who love their job.
How to improve your videos
Your customer’s biggest challenge? Choosing a cleaning or restoration contractor when they can’t “try on” your work BEFORE you perform it in their home or business.
Can you create a “picture”?
Let your client “pre-experience” the cleaning or restoration service you are selling.
“Assuming” can be a good thing
Keep a positive attitude to transform your conversation with a prospect into more of a “logistical consultation” than a sales call.
Making the Cheerleader- EASILY!
Give your workers a Service System (a SCRIPT!) to consistently guide the transaction’s Moments of Truth!
Keep it simple, sweetheart!
Does your cleaning/restoration company have these “Making It Easier” procedures implemented?
Using your vans to recognize great employees
You should frequently (every day if possible) tell your staff how much you appreciate them, but that is not enough.
“Differentiate” your company with videos
Host videos on your website so prospects can SEE what your company will be doing in their home or business.