“Card” your new employee immediately
You’ve invested a lot finding, interviewing and hiring a new employee. Now help them to feel like part of your family….
Steve Toburen
Is a “texted” authorization legal?
Here is one “much better than nothing” solution to those late night water losses where no one is available to sign a contract or written authorization. Read on to save a lot of money on future losses…
“Bribe” your on-call techs!
24 hour emergency call-outs are just part of the game in a cleaning and restoration business. So make like easy (and lucrative) for your employees…
Can there be ‘strength in numbers’?
Steve reflects on where far too many hardworking business owners are in this industry AND how to get out of the “all alone” trap. And then if that doesn’t motivate you- what the heck is the “T-Bone Trap”?
Can answering your phone be a negative thing?
So should you ALWAYS answer your phone 24-7? Steve says it all depends on the services you offer. So learn how to “sort” your incoming calls…
How can I get regular accounts?
A SFS graduate has been practicing his “cold call” techniques on his past accounts. Steve stresses the need to get the “Law of Large Numbers” on his side and to offer “zoned cleanings”.
“I was getting stress issues!”
A successful Oregon cleaning and restoration entrepreneur is empowering his project managers and other employees. Now they will be more fulfilled while the owner can focus on what he does best.
“Modularize” your on-site work
Tired of not having everything on the job or loss? Lower your employee’s stress (and your blood pressure!) with this “modularize” concept!
How to get more disaster restoration referrals
Are your Restoration techs focused on the “Emotional Dynamics” of the loss? You’ll make more restoration referrals with this easy checklist.
Getting paid to do a demo?
Your prospect may view your work as a “price-driven commodity” UNTIL they “experience your quality”. Steve shares how to get paid while doing this!
“How can I deal with conniving Insureds?”
An apparently successful Florida restoration contractor is fed up with the daily shenanigans he faces. Steve shares a concept and solution…
“I’m bawling like a baby from the urine fumes!”
A new Colorado carpet cleaner is trying to jump start his business by rehabbing a house for profit. But severe urine contamination threatens to derail his new truck mount purchase.
“Strategic Partnerships” cover your back!
Your very best “Strategic Partner” is Jon-Don and the SFS program! But what other options are out there?
What medical questions can I legally ask?
A Texas restoration contractor needs help on complying with the confusing medical documentation laws. Steve reaches out to the experts…
“How can I break into a nearby town?”
A Texas cleaner wants to expand into a neighboring city. Are “door to door” visits giving away Lifetime Free Spot Out the way to go?